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Waitrosecellar.com and Cookies

So that you can make full use of the personalised features on our website, your computer, mobile phone or other device (all referred to here as device) will need to accept cookies.

Here you can see what cookies may be sent to your device by Waitrosecellar.com and what we use each cookie for. You can set your browser to reject cookies (see the ‘Help’ menu of your browser to find out how to do this), but please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.

Essential

Technical

These are essential cookies that support the technical functionality of our website.

Domain

Cookie Name

Description

Scope and Expiry

.waitrosecellar.com

ADRUM

The purpose of this cookie is technical monitoring of the server load Example content: "s=1525084827521&r=http%3A%2F%2Fwww.waitrosecellar.com%2Fprosecco%3F0"

Session

www.waitrosecellar.com

ADRUM_BT1

The purpose of this cookie is technical monitoring of the server load Example content: "R:0|i:780667|e:17"

Persistent, 1 minute

www.waitrosecellar.com

ADRUM_BTa

The purpose of this cookie is technical monitoring of the server load Example content: "R:0|g:37d29b70-8871-4cb2-8572-41675121d6c8"

Persistent, 1 minute

www.waitrosecellar.com

ADRUM_BTs

The purpose of this cookie is technical monitoring of the server load Example content: "R:0|s:f"

Persistent, 1 minute

www.waitrosecellar.com

CarouselItems

Lists products shown to end user in the "carousel". Example content: "751209|465906|891177|743493|804283|888921|488201|632527|588478"

Session

www.waitrosecellar.com

CompareItems_{#####}

This cookie stores IDs of products shown in 'compare' view. It is updated when the customer ticks the 'compare' check box. Example content: "751209|465906"

Session

www.waitrosecellar.com

EmailId

Contains the customer's email address. Example content: email address

Persistent, 1 month

www.waitrosecellar.com

FIRST_TIME_VISIT

Stores a value indicating whether the visitor is new or returning. Example content: "1"

Session

www.waitrosecellar.com

JSESSIONID

As our website is split over several servers to improve performance, this cookie allows us to direct the visitor's requests to the same server each time, increasing the speed of the website. Example content: "00009YWx_QLozIjz7x64a0mMGWC:14re3c682"

Session

www.waitrosecellar.com

lastPageUrl

Contains address of the currently viewed page. Example content: "http://www.waitrosecellar.com/champagne-and-sparkling/type"

Session

www.waitrosecellar.com

PageHeightForTeleSales

This cookie is used to store the visible size of the 'main banner' on the homepage in order to correctly display the webpage to the visitor. Example content: "2752"

Session

www.waitrosecellar.com

REFERRER

This cookie is set up when this site is accessed via a link on another Waitrose-owned shopping site, and contains the reference to the original site. Example content: "http://www.waitrose.com/"

Session

www.waitrosecellar.com

sc.ASP.NET_SESSIONID

That is a cookie that ASP.NET uses to store a unique identifier for a site visit. ASP.NET is a Microsoft framework for building websites. Example content: "jao0igprxhnqq2wupzk3aia4"

Session

www.waitrosecellar.com

sc.UserId

That is a cookie that ASP.NET uses to store a unique identifier for a user. ASP.NET is a Microsoft framework for building websites. Example content: "da71d3e0-ebfc-4e2c-b38d-5e777189f80e"

Persistent, 1 year

www.waitrosecellar.com

source

Contains the name of a partner website where the visitor has been directed from, if applicable. Example content: "waitrose.com"

Persistent, 1 month

www.waitrosecellar.com

WC_ACTIVEPOINTER

This cookie remembers which branch a visitor has previously selected. This is important as different branches have different ranges of products, so we can use this cookie to determine which products to display to the visitor when they browse our website. Example content: "-11,10235"

Session

www.waitrosecellar.com

WC_AUTHENTICATION_{####}

This cookie provides security when using the website: if a visitor has left their browser open and not logged out, this cookie will ensure that they are automatically logged out after 30 minutes of inactivity. Example content: "%2d1002%2cHGDjhX1NgRbML72pDAquqLDZzGQ%3d"

Session

www.waitrosecellar.com

WC_CartOrderId_{####}

This cookie contains a numeric ID assigned to the current shopping basket. Example content: "7831437"

Session

www.waitrosecellar.com

WC_CartOrderItem_{####}

This cookie contains the list of products added to the shopping basket and their quantities. Example content: "1249312,1,20920864,3,"

Session

www.waitrosecellar.com

WC_CartOrderSavings_{#######}

This cookie contains the monetary value of savings on the items added to the basket. Example content: "2.34"

Session

www.waitrosecellar.com

WC_CartTotal_{#######}

This cookie contains the quantities and prices of items currently added to the shopping basket. Example content: "1.0;28.99;GBP;3.0;104.97;GBP;"

Session

www.waitrosecellar.com

WC_GENERIC_ACTIVITYDATA

This cookie remembers the preferences of a guest visitor, such as which language or branch they choose, so that we can personalise the site for them when they return. Example content: "[2290123714:true:false:0:SXMArLeVRxtqe4lTMN9tCEJQFG8=][com.ibm.commerce.context.globalization.GlobalizationContext|-11&GBP&-11&GBP][com.ibm.commerce.context.experiment.ExperimentContext|null][com.ibm.commerce.context.audit.AuditContext|null][com.ibm.commerce.context.base.BaseContext|10317&-1002&-1002&-1][CTXSETNAME|Store][com.ibm.commerce.catalog.businesscontext.CatalogContext|null&null&false&false&false][com.ibm.commerce.store.facade.server.context.StoreGeoCodeContext|null&null&null&null&null&null][com.ibm.commerce.context.entitlement.EntitlementContext|null&null&null&null&null&null&null][com.waitrose.wec.common.commandcontext.WRCommandContext|null&null&null&null&null&null&null&null&null&null&null&null&null&null&null&null&null]"

Session

www.waitrosecellar.com

WC_PERSISTENT

If a visitor selects the Remember Me option when logging on to the website, this cookie allows us to remember them when using the website at a later date from the same device. On returning, visitors will be able to view certain pages as if they were logged in, however if they view or change any personal information or checkout, they will be prompted to login. Example content: "DRro3RrjuIRp4hAewnaE/+tbTPk= ;2018-04-15+09:51:36.397_1523782211119-113140_10235_485599810,-11,GBP_10235"

Persistent, 28 days

www.waitrosecellar.com

WC_SESSION_ESTABLISHED

This cookie is used to check we have stored a visitor's data in the secure fast-access part of our server. This ensures a faster website, which means a more efficient visit. Example content: "true"

Session

www.waitrosecellar.com

WC_timeoffset

This cookie stores the timezone of the website server the visitor is currently on. Example content: "GMT+1"

Session

www.waitrosecellar.com

WC_USERACTIVITY_-{####}

This cookie allows us to identify a logged in customer and their various preferences, such as preferred language and which product assortment is relevant to them. It helps us to personalise the website for each visitor. Example content: "485599810,10235,0,null,1523782296404,1523784892716,null,null,null,null,q+LGSHqk7yFIvGCFofeA6+/qhIqeTELJl33Tc8wOPsKr4tdcWmzwzAMzpYN+2ZPey7co+1f/c53J z7whM9vzStyES9kPJbeYP30l56bpCz8FY3r/tpi9c6MtmaG7uWDXYTO0hCQz/2g9bGDSerrx2ECA ng6+vZubDyT+CetduBvvl2FdQmPRCjUqtHJ71MguFJSm4RKxKgcTeC4kXAgYhpU7fZw="

Session

www.waitrosecellar.com

WC_USERCONTEXT

This cookie stores information about the logged in user, such as internally used ID, title, last name, first part of postcode, city, county, number of previous orders, last time the customer has placed an order, total value of the customer in sales, the number of completed orders in the last 90 days, Example content: "Mr,Smith,RG12+,0,,8069571,R,0,null"

Session

Salesforce

We use an on-demand customer relationship management (CRM) platform provided by Salesforce. Applications provided by Salesforce are used for customer services and marketing. Information captured for these purposes is not shared with any 3rd parties.

For Privacy Policy click here.

Domain

Cookie Name

Description

Scope and Expiry

.force.com

BrowserId

This cookie contains a randomly-generated unique ID of the current visitor's system for use on our Help & Support site. Example content: "LRJt-mNAQ6-3TtmRVdTAcA"

Persistent, 2 months

waitrosecare.secure.force.com

apex__PKB2SessionId

Contains a randomly-generated unique ID for the current visitor's session on our Help & Support site. Example content: "526bc06b-2a90-4ddb-bc42-55007da296a9"

Session

Analytics/Performance

Google Analytics

We use Google Analytics for tracking and reporting of website traffic. This information can be used to gain customer insight and improve the way our site works. Google Analytics does not collect any personal information.

For Privacy Policy click here.

To opt out of the cookies click here.

Domain

Cookie Name

Description

Scope and Expiry

.waitrosecellar.com

_ga

This cookie allows to uniquely identify website users. It contains a randomly generated number associated with the visitor and is used to calculate visitor, session and campaign data for site analytics. Example content: "GA1.2.1620520034.1522825006"

Persistent, 2 years

.waitrosecellar.com

_gat

This cookie is used to throttle the request rate - limiting the collection of data on high traffic sites. Example content: "1"

Persistent, 10 minutes

.waitrosecellar.com

_gat_UA-{########-#}

This cookie is used to throttle the request rate - limiting the collection of data on high traffic sites. Example content: "1"

Persistent, 10 minutes

.waitrosecellar.com

_gid

Used to distinguish users and pages visited, with a timestamp. Example content: "GA1.2.903486210.1522793519"

Persistent, 24 hours

www.waitrosecellar.com

GAEventTrackingEnabled

Contains either True or False depending on whether Google Analytics event tracking is enabled. Example content: "true"

Session

MARU Group / eDigitalResearch

Our business partner MARU (previously known as eDigitalResearch) invites our visitors to take part in a survey of their experience when using the Waitrosecellar.com website. We use this survey to priorise our ongoing web improvements. Cookies are used in this process to ensure we get a represenative sample of visitors for our research and that no individual visitor is unfairly asked to participate in the survey.

For Privacy Policy click here.

Domain

Cookie Name

Description

Scope and Expiry

.edigitalsurvey.com

__cfduid

The "__cfduid" cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any particular user id in and does not store any personally identifiable information. More info on CloudFlare can be found on their site.

Persistent, 1 day

.edrcdn.com

__cfduid

The "__cfduid" cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any particular user id in and does not store any personally identifiable information. More info on CloudFlare can be found on their site.

Persistent, 1 day

.www.waitrosecellar.com

ecos.dt

This cookie is updated every half a second with the current date and time. It tracks the latest point in time a customer is present on our website, and is used to accurately trigger exit surveys. Example content: "1522793527673" (a timestamp)

Session

.www.waitrosecellar.com

eds

This cookie is only set if a visitor is invited to participate in a survey. It stores no identifiable information. It contains pairs of survey IDs and date+time when the visitor was last invited to participate in each survey. Example content: "INS-vi42-303388996:265076283-1522793684^709016667-1522793684"

Persistent, 3 months

www.waitrosecellar.com

edr_sc_tst

Persistent, 1 day

Bazaarvoice

Waitrose uses Bazaarvoice to collect and display product reviews on Waitrosecellar.com. Product reviews are very important to us, they help customers make informed choices about the products they may be interested in purchasing.

For Privacy Policy click here.

To opt out of the cookies click here.

Domain

Cookie Name

Description

Scope and Expiry

.waitrosecellar.com

BVBRANDID

Unique user identifier which exists only within BV systems. Allows BV web analytics to be correlated to the correct user. Example content: "21531d20-9fd6-4118-91d4-36c1e7647da9"

Persistent, 1 year

.waitrosecellar.com

BVBRANDSID

A unique user / session identifier which only exists in BV system. Allows BV web analytics to be correlated to the correct user. Example content: "d01609b9-73a3-4126-b22c-0d1db6e0f43f"

Persistent, 15 minutes

www.waitrosecellar.com

BVImplmain_site

This cookie is used for submitting product reviews. It contians an ID of our website in BazaarVoice's system. Example content: "11159"

Session

Monetate

We're constantly working to optimise our website for customers, so that you view what's most relevant to you. These cookies are used to power our testing tool that allows us to show different versions of the same page to different visitors, so we can assess which page layout is best.

For Privacy Policy click here.

Domain

Cookie Name

Description

Scope and Expiry

.waitrosecellar.com

mt.v

Allows us to test various improvements and measure their effectiveness Example content: "2.725000097.1523782208144"

Persistent, 2 years

SessionCam

Our web site may also use the SessionCam web site recording service. SessionCam is a product that has been developed by ServiceTick Ltd. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from the ServiceTick website is for Waitrose's internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Domain

Cookie Name

Description

Scope and Expiry

ws.sessioncam.com

sc.ASP.NET_SESSIONID

That is a cookie that ASP.NET uses to store a unique identifier for a site visit. ASP.NET is a Microsoft framework for building websites. Example content: "ciq4b4plsbii3h2blgvrc4g3"

Session

www.waitrosecellar.com

SessionCamTestCookie

Session

Targeting/Advertising

DoubleClick by Google

We use DoubleClick Digital Marketing platform in order to provide our customers with the most relevant advertising across screens and channels, including search ads in Google, Yahoo and Bing. Cookies set up by DoubleClick track browsing habits and activity, and allow us to measure ad performance. Please refer to this link to find out how to opt out of personalised ads.

For Privacy Policy click here.

To opt out of the cookies click here.

If you are in the UK, you can opt out of seeing online interest-based ads from participating companies through the European Interactive Digital Advertising Alliance.

Domain

Cookie Name

Description

Scope and Expiry

.doubleclick.net

IDE

This cookie holds information that allows DoubleClick to determine which advertiesements have been shown on a device. Example content: "AHWqTUkWuve80YgUoEqXZVY8ScyXyoR1SrUbBwq3iiGkKJyUSiEmeZg0-nKKRyQr"

Persistent, 2 years

.doubleclick.net

test_cookie

Used to check if the user's browser supports cookies. Example content: "CheckForPermission"

Session

Yieldlab

Yieldlab is a supply side platform and solution for private marketplaces within Europe’s publishing industry.

For Privacy Policy click here.

If you are in the UK, you can opt out of seeing online interest-based ads from participating companies through the European Interactive Digital Advertising Alliance.

Domain

Cookie Name

Description

Scope and Expiry

.yieldlab.net

id

Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. Example content: "a526fdc6-226a-45e7-b7ea-e718f277e130"

Persistent, 1 hour

The Rubicon Project

Online advertising exhange service that facilitates targeting advertising.

For Privacy Policy click here.

To opt out of the cookies click here.

If you are in the UK, you can opt out of seeing online interest-based ads from participating companies through the European Interactive Digital Advertising Alliance.

Domain

Cookie Name

Description

Scope and Expiry

.pixel.rubiconproject.com

rpx

Collects behavioural information such as a users navigation of a website or collection of sites, the completion of transactions, submittal of applications and browsing behaviour.

Persistent, 29 days

.rubiconproject.com

khaos

Registers user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, in order to optimsie ad display

Persistent, 6 months

.rubiconproject.com

put_{####}

Registers user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, in order to optimsie ad display

Persistent, 29 days

.rubiconproject.com

rpb

Registers user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, in order to optimsie ad display

Persistent, 29 days

pixel.rubiconproject.com

c

Regulates synchronisation of user identification and exchange of user data between various ad services.

Persistent, 1 year

How to manage cookies in your browser

Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalise and improve your experience of our website.

However, if you wish to restrict, block or delete cookies from Waitrosecellar.com – or any other website - you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences.

Please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.

Most modern browsers will allow you to:

·  See what cookies you've got and delete them on an individual basis.

·  Block third party cookies.

·  Block cookies from particular sites.

·  Block all cookies from being set.

·  Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Digital Products and Services for these reasons.

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off separately. This is discussed in more detail below.

The links below take you to the ‘Help' sections for each of the major browsers so that you can find out more about how to manage your cookies.

Internet Explorer

http://support.microsoft.com/kb/196955

Firefox

http://support.mozilla.org/en-US/kb/Cookies

Google Chrome

http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Opera

http://www.opera.com/browser/tutorials/security/privacy/

Safari

http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html

Safari iOS

http://support.apple.com/kb/HT1677

Android

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en

Blackberry

https://uk.blackberry.com/legal/cookies

Windows Phone

http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx

Third-party cookies

When you are on Waitrosecellar.com. you may notice that there is content from other websites - for example a video from YouTube or a store locator map from Google. We may also provide you with the opportunity to share information with others using social networks such as Facebook. We add this content from time to time to improve the user experience. As a result, you may be sent cookies from these other websites. Waitrose does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.

Managing advertising cookies

Please note that if you want to opt out from receiving targeted advertising, this does not mean that you will receive less advertising when you use our services. This just means that the advertising you see will not be as relevant or customised to you.

However, if you still want to opt out of these third party advertising cookies, you can do this by visiting the Interactive Advertising Bureau's website www.youronlinechoices.com/uk which lists all ad serving cookies that are currently set on your device and tells you how to opt-out from each of them. Please note that this website lists many more networks than those used at Waitrosecellar.com.

We have also set out links to some of the specific partners we work with who set cookies on our websites, and therefore on your computer, each of which have instructions on how to opt out of their cookies.

Please remember that if you choose to opt out of targeted advertising from a specific company or via www.youronlinechoices.com, it only applies to the web browser on the device you are using. You will therefore need to follow the same process on every device you use or different web browser that you use to exercise the same choice.

Further information about cookies

If you wish to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.

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