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Help

My account

I had a Waitrose Direct account prior to 30 April 2014


You can continue to use your login from the Waitrose Direct website to access your account on this website, Waitrose Cellar. If you wish to buy groceries from the Waitrose website, you will need a separate login.


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I'm already registered with another Waitrose website

If you can't remember whether you've registered before, or have forgotten your password, simply send yourself a new password.


If you have only registered to buy online groceries from us at Waitrose, but have never ordered wine, flowers or gifts at Waitrose Direct, you will need to register separately on this website. To save you time and effort, this can be done during the checkout process.


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myWaitrose card holders


Register your card:

To register your card with our specialist shops websites (Cellar, Florist, Kitchen, Gifts, Garden and Pet) please follow these simple steps:

1.) Sign in
2.) Click ‘My account’
3.) Click ‘my Waitrose membership’ (on the left hand side)
4.) Enter the long number on your myWaitrose card

Once you have linked your myWaitrose card to one of our specialist shops you will automatically be linked to them all.

For more information about myWaitrose and how to join please go to www.waitrose.com/content/waitrose/en/home/mywaitrose/mywaitrose_welcome.html

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Browse without registering

Once you've found the items you wish to buy and have added them to your trolley, you can begin the checkout process. You can go straight to checkout to pay for your goods and arrange delivery. You can also opt to register with us so that you can retrieve your details and chosen delivery address(es) when placing future orders. You’ll be asked to set up a password to access your account.


When you're ready to complete your order, click the ’place order’ button. Within approximately 30 minutes of placing your order, you'll be sent an order confirmation email and during this time you can amend your order such as altering the delivery address, gift message or delivery instructions by calling Customer Care on 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


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Get help if you can't remember your password

If you have forgotten your password, simply send yourself a new password.


If you've forgotten your login email address, please contact Customer Care by emailing waitrosecellar@waitrose.co.uk or by calling 0800 188 881 between:


8am and 10pm Monday to Friday
8am to 9pm Saturday
9am to 7pm Sunday


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How do I see my past orders?

You can still see your past orders placed on Waitrose Direct by logging in to the Waitrose Direct website with your email address and password. New orders placed on this website, Waitrose Cellar, will appear in your account area.


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